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How pet insurance reimbursement works

Most pet insurance works differently than human health insurance. Here is the process, step by step.

By the InsuranU team Updated July 20263 min read

Pet insurance almost always works on a reimbursement model, not direct billing, which surprises some new owners.

The typical process

  • You pay the vet bill in full at the time of the visit
  • You submit the receipt and details to your insurer
  • The insurer reimburses you a percentage, minus your deductible

Reimbursement percentage

Most plans let U choose 70%, 80% or 90% reimbursement. A higher percentage means a higher monthly premium.

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Common questions

Do any pet insurers pay the vet directly?

A small number offer direct pay for certain vets, but reimbursement is far more common.

How fast is reimbursement usually paid?

Many insurers process claims within a few days to two weeks.

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